Terms of Use and Terms & Conditions
Last updated: 23 September 2026
These Terms of Use and Terms & Conditions (“Terms”) govern your use of the Breanne Cook Coaching website and your booking and use of services provided by Breanne Cook Coaching.
Please read these Terms before booking a service. By booking a paid service and agreeing to these Terms, you enter into a contract with Breanne Cook Coaching.
Nothing in these Terms affects your statutory rights as a consumer.
1. About Breanne Cook Coaching
This website and the services described on it are provided by:
Breanne Cook, trading as Breanne Cook Coaching. Legal status: sole trader. Business address: 12 Lowes Avenue, Holt, Norfolk, NR25 6JS. Email: hello@breannecook.com
In these Terms, “I”, “me” and “my” refer to Breanne Cook trading as Breanne Cook Coaching. “You” and “your” refer to the website user, client or participant as appropriate.
2. What these Terms cover
These Terms apply to:
your use of my website;
one-to-one coaching;
grief-related groups;
workshops and events;
online and in-person services;
resources and materials provided as part of my services; and
physical or digital products if these are offered in the future.
Where you enter into a separate Coaching Agreement or another written agreement with me for a particular service, that agreement applies alongside these Terms.
If there is a conflict relating specifically to the coaching relationship, the individual Coaching Agreement will normally take priority, subject always to applicable law and your statutory rights.
3. Age and eligibility
My coaching services, groups and workshops are intended for adults aged 18 and over.
You must have legal capacity to enter into a contract in order to book a paid service.
My online services may be available to adults outside the United Kingdom where appropriate. You are responsible for ensuring that participation in a UK-based coaching service is appropriate and lawful in the country in which you are located.
4. Using this website
You may use this website for lawful, personal purposes.
You must not deliberately misuse the website, attempt to gain unauthorised access to it, interfere with its operation, introduce malicious software or use its content in a way that infringes my intellectual property rights or the rights of another person.
I may change, update or temporarily withdraw parts of the website where reasonably necessary.
5. About my coaching
Breanne Cook Coaching provides coaching for adults, with a particular focus on grief, loss, life after loss and related experiences.
Coaching is a collaborative process involving questions, reflection and exploration. Its purpose is to help you explore your own experiences, values, choices, possibilities and ways forward.
My role as a coach is not to tell you what you should do or make decisions on your behalf.
You remain responsible for your own choices, decisions and actions.
Because coaching is an individual and collaborative process, I cannot guarantee a particular result or outcome.
6. Coaching is not therapy or healthcare
Coaching is not psychotherapy, counselling, psychiatric treatment, medical care or another healthcare service.
I do not diagnose or treat mental or physical health conditions through my coaching practice.
Information provided through coaching, groups, workshops, resources or this website should not be treated as medical, psychological, psychiatric or other healthcare advice.
My services are not intended to replace appropriate support from a GP, therapist, counsellor, psychiatrist or other suitably qualified professional where this is needed.
7. Crisis and emergency support
Breanne Cook Coaching is not a crisis or emergency service.
I do not provide emergency mental-health assessment or crisis intervention and cannot guarantee immediate responses to emails or other communications.
If you believe that you or another person is in immediate danger, or you require urgent medical or mental-health assistance, you should contact the appropriate emergency, healthcare or crisis service in the country in which you are located.
If something arises during our work that appears to fall outside the appropriate scope of coaching, I may discuss other forms of professional support with you.
8. Suitability for coaching
I may decide that coaching or a particular group or workshop is not appropriate for somebody's current needs.
Where concerns arise, I will seek to discuss these with you where appropriate.
I may decline to begin coaching or may bring coaching to an end where I reasonably believe that I cannot provide an appropriate service, where the work falls outside my professional scope, or where continuing the coaching relationship would not be appropriate.
Where I end a prepaid service for reasons unrelated to your breach of these Terms, fees paid for services that have not yet been provided will be dealt with fairly and in accordance with applicable consumer law.
9. Communication
Communication may take place by email, video conferencing, telephone, in person or through another method agreed between us.
Communication outside booked sessions is primarily for reasonable administrative purposes unless we have expressly agreed otherwise.
Messages and emails are not monitored continuously and I do not guarantee an immediate response.
Communication with Breanne Cook Coaching should therefore never be relied upon for emergency or crisis support.
10. Prices and payment
The price of a service will be displayed on my website, booking page or Eventbrite listing, or otherwise communicated to you before you book.
Prices may change from time to time, but a subsequent price change will not alter the price of a booking that has already been confirmed.
Payment may be accepted through:
Stripe;
Eventbrite;
BACS/bank transfer; or
another payment method clearly identified before booking.
Where a third-party booking or payment provider is used, its own terms and privacy practices may also apply.
A booking will be confirmed when the required payment has been received or when I otherwise confirm the booking to you.
11. One-to-one coaching
One-to-one coaching may be provided online or in person as agreed when booking.
Before coaching begins, you may be asked to complete a coaching form and enter into a separate Coaching Agreement.
You are responsible for providing information that is accurate to the best of your knowledge and for raising anything you believe may be relevant to our work.
You do not have to discuss anything you do not wish to discuss. However, there may be circumstances in which I cannot appropriately provide a particular service without sufficient relevant information.
12. Cancelling or rescheduling an individual coaching session
There is an important distinction between cancelling or rescheduling an individual appointment and ending an ongoing coaching arrangement.
If you are unable to attend a booked one-to-one coaching session, you must provide at least 24 hours' notice if you wish to cancel or reschedule that particular session without incurring the session fee.
Where less than 24 hours' notice is provided, or you do not attend a booked appointment, the full fee for that session may be charged.
Giving 24 hours' notice relates only to that individual appointment. It does not automatically cancel or end an ongoing coaching agreement, package, programme or other continuing arrangement.
If I need to cancel an appointment, I will offer you an alternative appointment or, where appropriate, refund the amount you paid for that session.
Nothing in this section removes any statutory cancellation or refund right that applies to you.
13. Ending an ongoing coaching arrangement
If you wish to bring an ongoing coaching arrangement, programme, package or other continuing arrangement to an end, the arrangements set out in your individual Coaching Agreement or provided to you when you booked will apply.
Ending your overall coaching arrangement is separate from cancelling or rescheduling an individual appointment under the 24-hour policy above.
Any financial commitment, notice period or other condition applying to an ongoing coaching arrangement will be made clear before you enter into that arrangement.
14. Groups, workshops and events
Groups and workshops may be offered online or in person.
Places may be limited and your place is confirmed in accordance with the booking information provided for the particular event.
If you wish to cancel your place on a group or workshop, you should provide at least 48 hours' notice.
Where less than 48 hours' notice is provided or you do not attend, the fee for that particular booking may be retained, subject to your statutory consumer rights and any specific cancellation terms communicated when you booked.
The 48-hour policy concerns your booked place at the particular group or workshop. It is separate from any statutory cancellation rights that may apply to the contract itself.
If I cancel a group or workshop, you will normally be offered an alternative date or a refund of the amount you paid for the cancelled service.
I am not responsible for travel, accommodation or other costs you choose to incur in connection with attending an event except where applicable law provides otherwise.
15. Statutory cancellation rights
My 24-hour coaching appointment policy and 48-hour group/workshop policy are booking policies. They are separate from any statutory cancellation rights that you may have as a consumer.
If you enter into a contract for a service online, by telephone or through another form of distance communication, you may have a statutory right to cancel the contract within 14 days without giving a reason.
Where you ask me to begin providing a service during that 14-day cancellation period, I may ask you to expressly request that the service begins before the cancellation period has ended.
If you make that request and subsequently exercise your statutory cancellation right after the service has begun, you may be required to pay an amount proportionate to the service that has already been provided, where permitted by law.
Where a service is fully performed during the cancellation period following your express request that it begins, and you have acknowledged that your statutory cancellation right will be lost once the service has been fully performed, that cancellation right may end once the service has been completed.
To exercise a statutory right to cancel, contact:
hello@breannecook.com
and clearly state that you wish to cancel the contract.
Nothing in these Terms limits a statutory cancellation, refund or other consumer right that applies to you.
16. Confidentiality
Information you share with me through individual coaching is treated as confidential and personal information is handled in accordance with my Privacy Policy.
There are circumstances in which information may lawfully need to be disclosed, including where:
you have given permission for information to be shared;
disclosure is required by law, court order or another binding legal requirement;
appropriate information needs to be processed by a service provider acting on my behalf; or
there is another lawful basis for disclosure in exceptional circumstances.
Where appropriate and legally possible, I will seek to discuss a disclosure with you before making it.
More detailed confidentiality arrangements may also be contained in your Coaching Agreement.
17. Confidentiality within groups and workshops
Participants in groups and workshops are expected to respect the privacy and confidentiality of other participants.
You must not share another participant's personal experiences, identity, photographs or other private information outside the group without their permission.
Although I establish confidentiality expectations for participants, I cannot guarantee the behaviour of another participant and therefore cannot guarantee absolute confidentiality within a group setting.
18. Behaviour within groups and workshops
Participants are expected to treat one another respectfully.
Abusive, threatening, discriminatory, harassing or seriously disruptive behaviour will not be accepted.
I may intervene where behaviour is affecting another participant or the functioning of the group and, where reasonably necessary, may ask somebody to leave a session.
Serious or repeated breaches may result in exclusion from future sessions.
Any decision affecting services that have already been paid for will be dealt with fairly and in accordance with applicable consumer law.
Participation is voluntary. You will not normally be required to speak about an experience or take part in an exercise that you do not wish to discuss or undertake.
19. Online services
For online coaching, groups or workshops, you are responsible for having an appropriate internet connection and compatible device.
You are responsible for choosing an environment that provides the degree of privacy you require.
I do not record one-to-one coaching sessions, groups or workshops.
You must not record, photograph, screenshot or otherwise capture a session or another participant without prior permission.
20. Photographs and creative material
Some coaching, workshops or activities may involve photographs, writing or other creative material.
You may choose to send material to me as part of your participation.
Material sent privately to me as part of coaching or another service will be handled confidentially and in accordance with my Privacy Policy.
Sending me a photograph or another piece of creative work does not give me permission to publish it, use it for marketing or share it publicly.
Where material contains identifiable information about another person, you are responsible for considering that person's privacy and whether you have an appropriate right or permission to share it.
21. Testimonials
I may use testimonials from people who have worked with me where appropriate permission has been obtained.
Providing a testimonial is voluntary.
Where permission includes use of your name, photograph or other identifying information, I will use that information only within the scope of the permission provided.
Declining to provide a testimonial will not affect your ability to use my services.
22. Products and digital content
Breanne Cook Coaching does not currently sell physical or digital products through this website.
I may offer physical products or digital content in the future, such as workbooks, downloadable resources, recorded material or other resources.
Where products or digital content are offered, the price, method of delivery and any additional terms concerning cancellation, returns or refunds will be made clear before purchase.
Different statutory cancellation rules may apply to physical products and digital content. Where immediate access to digital content is offered, any consent or acknowledgement required by applicable consumer law will be obtained before access begins.
Nothing in this section affects your statutory consumer rights.
23. Intellectual property
Unless otherwise stated, the content and materials I create and provide through my website, coaching, groups, workshops and other services remain my intellectual property.
This may include:
written resources;
exercises and activities;
worksheets;
presentations;
course or workshop materials;
photographs created by me;
graphics; and
other original resources.
Materials provided to you may be used for your own personal, non-commercial use.
Unless I have given prior written permission, you must not reproduce, sell, publish, distribute, teach from, commercially exploit or make my materials available to others, except where applicable law permits otherwise.
You retain ownership of your own photographs, writing and other material that you create and share with me.
24. Information on this website
I take reasonable care over the information I publish.
Website articles, resources, social-media content and other general information are provided for general educational and informational purposes.
They do not constitute individual coaching, counselling, therapy, medical advice, psychological advice or another form of professional healthcare advice.
General information cannot take account of your individual circumstances.
25. Third-party websites and services
My website and communications may contain links to websites or services operated by third parties.
These may include booking, payment, email, video-conferencing or other service providers.
I am not responsible for the content, availability, security or privacy practices of independent third-party websites or services that I do not control.
Use of those services may also be subject to their own terms and privacy policies.
26. Refusing, suspending or ending a service
I may refuse to begin, suspend or end a service where reasonably necessary, including where:
a service is not appropriate for your needs or falls outside my professional scope;
payment that is due has not been made;
these Terms or an applicable Coaching Agreement have been seriously breached;
there is abusive, threatening, discriminatory, harassing or seriously disruptive behaviour; or
continuing the service would otherwise be inappropriate or impracticable.
Where I end a prepaid service and you are not responsible for the reason it has ended, any payment relating to services that have not been provided will be dealt with fairly and in accordance with applicable consumer law.
27. My responsibility to you
I will provide my services with reasonable care and skill.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer rights that cannot lawfully be excluded.
Subject to those protections, I am not responsible for losses that were not reasonably foreseeable when our contract was entered into or losses resulting from circumstances outside my reasonable control.
I do not guarantee a particular personal, emotional or other outcome from coaching, groups or workshops.
28. Events outside my reasonable control
There may occasionally be circumstances outside my reasonable control that prevent or delay a service, such as serious illness, severe weather, venue problems, significant technology failure or disruption affecting a third-party service.
Where this happens, I will take reasonable steps to minimise the effect on you and will contact affected clients or participants where appropriate.
Where a service cannot reasonably be provided, I will offer an appropriate alternative, rearrangement or refund where required.
29. Complaints
If you are unhappy with a service or have a concern about your experience with Breanne Cook Coaching, please contact me:
hello@breannecook.com
I will seek to understand and respond to your concern fairly.
Nothing in this section prevents you from exercising any statutory or legal rights available to you.
30. Changes to these Terms
I may update these Terms from time to time to reflect changes to my services, business or applicable law.
The current version will be published on my website with the date on which it was last updated.
The terms applying to a particular booking or contract will normally be those made available to you when you entered into that contract. I will not retrospectively impose a material change to an existing contract where doing so would unfairly disadvantage you.
31. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere, you may also have the benefit of mandatory consumer protections applicable in the country in which you live which cannot lawfully be excluded by these Terms.
Disputes will be dealt with by the courts having jurisdiction under applicable law.
32. Contact
If you have questions about these Terms, please contact:
Breanne Cook, trading as Breanne Cook Coaching. Legal status: sole trader. Business address: 12 Lowes Avenue, Holt, Norfolk, NR25 6JS. Email: hello@breannecook.com